FAQs
Frequently Asked Questions (FAQs)
🛒 Orders & Shipping
1. Do you deliver across Kenya?
Yes, we deliver nationwide across Kenya. Delivery timelines vary based on your location.
2. How long does delivery take?
Nairobi & surrounding areas: 1–2 business days
Other urban areas: 2–4 business days
Remote/rural areas: 3–5 business days
3. How much is delivery?
Delivery fees range from KES 200–800 depending on your location. Orders over KES 8,000 may qualify for free delivery.
4. Can I pick up my order?
Yes! We offer a pickup option from our location at Gigiri Courtyard, Shop Number 12. Choose "Store Pickup" at checkout and we’ll notify you when your order is ready.
🧴 Products & Ingredients
5. Are your products natural?
Absolutely. We use natural, clean, and high-quality ingredients—no artificial additives, fillers, or preservatives.
6. Are your herbs and spices organic?
Where possible, we source organic or naturally grown herbs and spices from trusted farmers and suppliers.
7. Are your supplements safe?
Yes, our supplements are carefully sourced and meet safety standards. However, always consult your healthcare provider before starting a new supplement, especially if you have a medical condition or are pregnant.
8. Are your products vegan or vegetarian?
Many of our products are vegan or vegetarian-friendly, including our superfoods, herbs, and most supplements. Check product labels for specific dietary information.
💳 Payments & Returns
9. What payment methods do you accept?
We accept M-Pesa, debit/credit cards, and bank transfers for your convenience.
10. Can I return or exchange a product?
Due to the perishable and hygiene-sensitive nature of our products, we only accept returns under the following conditions: You received the wrong item, your order arrived damaged or defective, the product is expired upon arrival. Please see our full Returns Policy for details.
📦 Storage
11. How should I store my products?
Store in a cool, dry place, away from direct sunlight. Reseal pouches after use to maintain freshness.
🧘♀️ Wellness Guidance
12. Can I get help choosing the right products for my needs?
Yes! We offer personalized recommendations. Feel free to reach out via WhatsApp, email, or Instagram DM for support.
13. Do you offer wellness tips or guidance?
Yes! Follow us on social media and subscribe to our newsletter for wellness tips, recipes, and product education.
❓ Still have questions?
We’re here to help! Contact us at [apothecaryfa@gmail.com/+254 717 559 331] or via WhatsApp for quick support.